Returns Policy

Thank you for choosing Zynzor as your shopping destination. We value your satisfaction and want to ensure you have a positive experience with us. If you have any problems with your purchase, please refer to our Return & Refund Policy and contact us at support@zynzor.com.

These terms and conditions apply to all products you have purchased from us in the United States. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter.

Order Cancellation Policy

To ensure swift order processing, your order will be confirmed for production 12 hours after being placed. Therefore, you can only cancel or modify your order within 12 hours of placing it. After this time, your order will be locked for processing and cannot be canceled or modified.

Replacement/ Refund

At Zynzor, your satisfaction is our top priority. If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue, you are eligible for a replacement or refund.

Please contact us at support@zynzor.com within 30 days of receiving your order, including proof of the received item (video/photo of the defective product) and order number.

Specific Requests

To ensure a smooth process, please provide the following information depending on the nature of your claim:

  • Printing error: Include photographs clearly showing the error.
  • Print size or placement issue: Include photographs of the affected garments with a measuring tape to illustrate the problem.
  • Missing items: Provide us with an image of the received package’s cover, including the detailed shipping label, so our production department can investigate the issue.
  • Shirt size problem: Reach out to us within 30 days of receiving the product, including a photo of the spread-out shirt on a flat surface along with a measuring tape for evidence.
  • Post-delivery issues: If you encounter any problems within 60 days from the delivery date, such as fading, blurred printing, smudging, or any other damages while using the product, please contact us and include a photo illustrating the defective or damaged area of the item.

If your claim is approved, we will provide you with a replacement free of charge or issue a refund.

Refund Process

Refunds will be issued to the original form of payment. Depending on the condition of payment, you will receive your refund within the following timeframes:

  • Paypal: 1 business day.
  • Debit/Credit Card: You will see the refund as a credit approximately 5-10 business days later, depending upon the bank.

Return

All items are made to order – this means that when you place your order, we produce that item(s) just for you.

If your order is damaged, defective, or has any issues, please contact our customer service via email at support@zynzor.com for assistance.

You do not need to return the defective items to us. We will use your feedback to improve our service and eliminate errors in the future. Zynzor will take responsibility and replace the defective products with new ones, or provide a refund. Your satisfaction is always our top priority, and we are committed to offering quality products and outstanding support services.

How to Initiate a Replacement/Refund

  1. Contact Us: Send an email to support@zynzor.com within 30 days of receiving your order.
  2. Provide Details: Include proof of the issue (video/photo of the defective product) and your order number.
  3. Await Response: Our customer service team will respond within 24-48 hours.
  4. No Need to Return: We will inspect the issue and provide a refund or send a replacement product to you. You do not need to return defective items to us. We will use your feedback to improve our service.

This policy applies to all customers shopping in the United States.

If you need any further assistance or have any questions, feel free to contact customer service at support@zynzor.com. Our team is here to help and ensure you have a positive shopping experience.

Additional Explanations for Specific Situations

  • If the Product Never Arrives: If your product does not arrive within the estimated delivery timeframe, please contact us at support@zynzor.com with your order number. We will investigate the issue and, if necessary, provide a replacement or refund.
  • Damaged on Arrival: If your product arrives damaged, please contact us within 30 days of receiving the order, including proof of the damage (video/photo) and your order number. We will offer a replacement or refund.
  • Manufacturing Defects or Issues After Use (Warranty): If your product shows signs of manufacturing defects or develops issues after use within 60 days from the delivery date, such as fading, blurred printing, or smudging, please contact us with a photo illustrating the defective or damaged area. We will provide a replacement or refund.
  • Incorrect Product: If you receive an incorrect product (e.g., wrong size, color, or item), please contact us within 30 days of receiving the order, including proof (video/photo) and your order number. We will offer a replacement or refund.